Active organization records
Systems, models, components, configuration, governance history and in-app mailbox records are retained while the organization exists, unless an available deletion operation removes them. The hosted service does not currently provide a general customer-configurable retention schedule.
Deleting a personal account
Account deletion removes application access, the active profile, sessions and memberships. It does not delete the organization’s shared content. Historical operational and account audit records can remain, including email addresses recorded in those events; those records are not necessarily anonymous.
Deleting an organization
Organization deletion removes its active tenant data and memberships, including its in-app mailbox and feedback records. An identity belonging to another organization remains usable there. When no memberships remain, the hosted deletion flow removes the corresponding login identity.
Deletion of active records does not immediately erase historical recovery backups. External support correspondence and provider records have separate lifecycles. Contact [email protected] about a deletion request that includes those records.
Protected recovery backups
Encrypted six-hour recovery backups currently have a 31-day protected retention period; monthly backups have a 400-day protected retention period. The protection prevents early deletion. These periods are not promises that every copy is physically erased on exactly the final day.
Backups can contain information deleted from the active service after the backup was made. Recovery is operated by Hashmedo, not a self-service item restore. A recovery must account for later deletion requests before restored customer information returns to use.
Support diagnostics
A generated diagnostic preview expires after 30 minutes. Diagnostic content that you explicitly attach to a support message expires after seven days and can be deleted earlier by the submitting user. The support thread retains a record that the attachment existed after its content is removed. The message text follows the organization’s mailbox lifecycle, not the seven-day attachment period.
Retained evidence and future changes
Historical account and operational evidence can outlive an account. We do not currently promise a fixed automatic erasure date for all such records. Contact support about the information relevant to your request; we will explain the action available and any retention limitation.
A broader configurable retention system is planned. Its proposed schedule is not the schedule currently enforced by this service. Any future retention change will identify its scope and effective date before it applies.
Questions and requests
Contact HASHMEDO INC. at [email protected]. We verify identity and organization authority before changing records or disclosing their contents. See our Privacy Policy for related information.
Beta launch notification list
Submitting your email for the beta announcement does not create an application account. Contact support to remove your address from the active notification list. Private on-host backups can retain a removed address until those backups rotate out; the notification list has a separate daily backup with a short retention period.